Infrastructure Operations Analyst

About Array Marketing

 

For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions to life. 

 

We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before. 

 

As we continue to expand around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision.

 

Join Array to make a mark on our business and grow your career.

 

Who we need

 

Reporting to the Manager of IT, we are looking for an Infrastructure Operations (OPS) Analyst to join our team. This role involves managing, optimizing, automating, and scaling Array’s infrastructure while ensuring high performance, reliability, and customer service standards. You will collaborate with IT teams, business partners, and vendor partners to deploy server technology and virtualization. You will monitor system health, ensure automated backups are running correctly, and minimize disruptions to our infrastructure. You will support disaster recovery initiatives, conduct testing, and optimize recovery processes to ensure business continuity.

 

This is a hybrid role, working remotely for 2 days and on-site for 3 days with some flexibility. 

 

What’s in it for you

 

Influence. This is an opportunity to broaden your exposure and grow your influence working across the team and the organization, both in North America and Europe. You will be a key team member with the autonomy to lead critical infrastructure decisions. You will have the opportunity to become the infrastructure operations expert, shaping our direction in areas such as cloud technologies and systems security. Your insights will be instrumental as we scale.

 

Technical challenges. You will work directly with the latest cloud platforms, implementing best practices for configuration, ongoing maintenance, and monitoring. Your expertise in microservices architecture and infrastructure-as-code (IaC) automation will ensure our infrastructure remains scalable and resilient. You will also have a chance to expand your experience with virtualization technologies such as VEEAM, VMWare, and Hyper-V.

 

Career development. This is an opportunity to bring in and apply your knowledge and increase your accountabilities across various domains, including networking concepts, systems security, and Agile methodologies. By joining us, you’ll drive meaningful change and elevate your career in a fast-growing, innovative environment that invests in people and technology.

 

As our new Infrastructure OPS Analyst, you will: 

 

• Manage IT Infrastructure. You will design, implement, and maintain core business systems and applications while ensuring infrastructure scalability and reliability. You will oversee backup systems, ensuring data integrity and disaster recovery readiness, and manage virtualization technologies such as Hyper-V and VMware.
• Configure and automate. You will configure and deploy server technology, including virtualization, and use configuration management tools to standardize and automate system configurations. You will optimize infrastructure through automation, reducing manual intervention and improving operational efficiency.
• Monitor and optimize. You will implement monitoring and alerting systems to ensure infrastructure and application health. You will continuously refine automation scripts for better performance and resource utilization while testing and updating disaster recovery plans to minimize downtime during system failures.
• Troubleshoot and resolve. You will identify and resolve infrastructure issues, ensuring minimal disruption to business operations. You will proactively analyze current technologies, recommend improvements, and implement best practices to enhance system reliability and performance.
• Support projects. You will work alongside project management teams to successfully monitor progress and implementation of initiatives. You will stay up to date with industry trends and emerging technologies, providing recommendations for cost-effective solutions and performance optimizations.

You have:

 

• The knowledge. You have an in-depth understanding of networking concepts, systems security best practices, and technology operations. You have extensive experience working in an Agile environment or following an established release protocol. You are proficient in monitoring and logging tools to ensure system health and performance. You understand best practices for configuring, implementing, and maintaining cloud platforms, automated testing frameworks, issue tracking and resolution systems, and incident management processes.
• The technical skills. You are proficient in Microsoft server technologies and the Microsoft .NET software stack. You have strong knowledge of systems virtualization, including Hyper-V and VMware, and experience configuring and maintaining VEEAM Backup, replication, and disaster recovery solutions. 
• The ownership. You are detail-oriented, proactive, and committed to delivering high-quality work. You can manage competing priorities effectively while ensuring deadlines are met. You take initiative in resolving issues and persist until a satisfactory solution is achieved.
• The interpersonal skills. You have strong problem-solving and communication skills, with the ability to translate technical concepts for business audiences. You collaborate well with  IT, various business partners, and vendor partners. You thrive in an autonomous role and can effectively communicate the business impact of technical issues.
• The flexibility. You understand the demands of an always-online environment and can adapt to changing priorities. You are prepared to respond to high-priority issues and are willing to work outside regular business hours, including weekends, for system patches and updates as part of an on-call rotation. You are self-motivated and committed to continuous improvement.

What you can expect from the interview process:

 

• A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and how you will make an impact.
• An in-person or virtual interview with the Hiring Manager and a senior member of the IT team, during which you will have a chance to share your technical experience and answer technical questions.
• A virtual or in-person interview with the VP, IT to understand your experience, strategic approach, and values. 

Apply now.

 

Diversity, equity and inclusion are a critical component of life at Array Marketing and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.

Array Marketing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation, please notify our HR team at [email protected].

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