Who we are
Join Scene+ and be part of Canada's most robust lifestyle loyalty program with over 15 million members and growing! We are a trusted brand, driven by the belief that there's always something to look forward to with rewards for every kind of life. Our goal is to become Canada's favourite loyalty program by nurturing our Members with rewards their way.
We're the exciting joint venture of Cineplex, Empire, and Scotiabank, blending the energy, optimism, and atmosphere of a startup with the support of three iconic Canadian companies. With over 100 team members and plans to grow more, we're an emerging, responsive company. We offer collaboration, accountability, challenges, and rewards to everyone who joins us.
Our motto is "Love what's next," and we believe it applies to your career too. Join us to help evolve the program, collaborate with amazing teams, and love what lies ahead.
Who we need
Reporting to the Director of IT & Fraud, we are looking for a Senior Fraud Analyst. In this role, you will work with a team dedicated to combating fraud, analyzing fraud journeys and managing risks for loyalty redemptions. Your goal will be to minimize fraud exposure and support our business operations and growth. Your expertise will directly contribute to maintaining the trust and security of our extensive member base, safeguarding one of Canada’s most prominent loyalty programs.
This is a hybrid role, working 5 days over a 2-week period in the office and the availability to work weekends on a rotational basis.
What’s in it for you
Impact and influence. As part of a data-driven organization experiencing rapid growth, we value adaptability, collaboration, and a results-oriented mindset. In this role, you will have the autonomy to recommend and implement new tools and processes, share insights, and introduce best practices. You will contribute strategically by identifying process improvements enabling more efficient fraud investigations. You will share your findings and recommendations with the senior leadership team, providing an opportunity to influence decision-making and drive impactful changes.
Exposure. You want to expand your technical skills using a broad range of cutting-edge tools. This is a chance to be part of the process as new in-house systems are deployed to investigate and trace complex fraud journeys, determine their origin, and develop prevention strategies. Your contributions will ensure that the Scene+ experience for millions of Canadians remains secure.
Career Development. We have a proven history of supporting the growth of our people. Whether you want to take your career in a technical lead or people management direction at Scene+ or one of our parent companies, there is always something to look forward to.
As our new Senior Fraud Analyst, you will:
- Investigate fraud. You will monitor and analyze suspicious activities, providing timely responses to fraud alerts. You will review fraud-reported adjustments to identify anomalies requiring further investigation. You will analyze suspicious activity to prevent potential fraud and address escalated cases reported by members. You will work closely with departments such as Cybersecurity, Legal, and Member Services, as well as with partner fraud departments, to resolve fraud issues efficiently and in a timely manner.
- Manage fraud detection systems. You will manage and maintain fraud detection and prevention systems. You will collaborate with the security team to enhance fraud prevention measures, assessing the performance of established rules and filters. You will reconfigure these rules and filters to reduce false-positive rates and proactively identify suspicious activity.
- Lead initiatives. You will leverage your subject matter expertise to lead technical initiatives aimed at optimizing fraud detection and prevention processes. Collaborating with cross-functional teams, you will evaluate current systems and workflows, identifying opportunities for automation and efficiency improvements. You will lead and integrate innovative technologies to streamline fraud monitoring and response efforts. By aligning technical solutions with business goals, you will enhance operational efficiency while minimizing fraud risks.
- Implement automation. You will leverage automation in day-to-day fraud monitoring and within the fraud prevention platform to streamline investigative workflows, complete reporting, and enhance fraud monitoring capabilities.
- Optimize policies and procedures. You will contribute to the ongoing improvement of the fraud operational playbook. You will ensure the playbook aligns with all impacted parties and adheres to established IT security policies and procedures.
You bring:
- The experience. You have an operational background in investigations in either the anti-money laundering or fraud space. You have experience with fraud detection platforms , rules configuration, and system management. Ideally, you are a Certified Fraud Examiner (ACFE) or similar. You are committed to fighting fraud with the most powerful and intelligent tools available, and stay current on the best AML and Fraud prevention and detection practices.
- The analytical drive. You are innovative, curious and driven to find root causes, resolve problems, and prevent recurring issues. You have a growth mindset and work to advance your knowledge of the latest operational and technical challenges. You have demonstrable fact-finding expertise and a clear ability to analyze and interpret trends in investigative findings to generate storytelling and reporting for executives.
- The customer focus. You prioritize customer experience, operating with a sense of urgency and empathy. You can independently manage multiple ongoing assignments under tight timelines and navigate the demands of stakeholders. You can translate technical concepts for a nontechnical audience and maintain professional communication and patience. You value collaborating with individuals who bring diverse backgrounds, experiences, and perspectives.
- The technical skills. You are proficient in fraud monitoring, case management tools, Python, and SQL for gathering, cleaning, organizing, and analyzing structured and unstructured data. You have experience with ticketing systems such as Zendesk or ServiceNow to manage workflows and tasks.
Join us.
At Scene+, we cultivate an innovative and collaborative environment. Guided by our values, we aim to exceed the expectations of our partners and members.
Member Focus: We prioritize the needs and experiences of our members in everything we do.
Teamwork: We believe in the power of collaboration and working together to achieve our goals.
Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate.
Integrity: We uphold the highest standards of honesty and transparency in our actions.
Results Driven: We are committed to achieving outstanding outcomes and delivering value.
Passion: We are passionate about our work and dedicated to making a positive impact.
We offer:
Perks: Enjoy a competitive salary and benefits package, performance-based bonuses, and extra rewards from our owners, including discounted rates on mortgages, banking, movies, and more.
Warmth: We foster a genuine culture where relationships, knowledge sharing, and creativity thrive.
Growth: Working for Scene+ offers exposure to a range of industries represented by our owners and partners. You'll have the chance to work on diverse initiatives, collaborate with cross-company teams, and expand your career path options both internally and with our owners.
What you can expect from our interview process:
- A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact as our new Senior Fraud Analyst.
- An interview with the Hiring Manager and peers on the team to discuss how your experience and knowledge align with the team’s needs.
- A final interview with the Director, Information Security, the Executive Director, PMO and the SVP, Data Analytics and Operations. This will be an opportunity to ask any final questions about the team and culture at Scene+.
Apply now.
If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact us by email at [email protected] and let us know what accommodations or assistance we can provide you during the application process.
At Scene+, we're committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.
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