Business Operations Specialist, Analytics and Insights

Who we are

OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.

Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.

Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.

Who we need

Reporting to the VP of Innovation, we are looking for a Business Operations Specialist, Analytics and Insights. You will take ownership of data initiatives, including optimizing data management, supporting system implementations, and introducing process improvements through automation. You will bring a data science background in data organization, analysis, accuracy and integrity, to identify trends and inform decision-making based on data-driven insights. You will collaborate with internal teams and OSCAR Pro’s leadership team to align data initiatives with organizational goals. 

Please note that this is a remote opportunity.

What’s in it for you

Impact and Influence. You will take disparate data sources and transform them into meaningful dashboards, providing leadership with deeper insights into the business. Your work will drive data-informed decision-making and create efficiencies across teams. This is a greenfield opportunity to build data processes from the ground up, establishing best practices and improving operational workflows. With the autonomy to build, refine, and enhance reporting structures, you will play a key role in shaping long-term success.

Career Growth. You will take on high-impact business projects that contribute to organizational growth. Your role will evolve beyond data reporting to include implementing strategic initiatives, collaborating with teams across the organization, and driving meaningful change. You will have the opportunity to expand your skills in project management while deepening your understanding of the health tech industry. With exposure to leadership and cross-functional teams, you will be supported in your professional development, with opportunities to advance within OSCAR Pro or across other businesses within the WELL Health Group.

As our new  Business Operations Specialist, Analytics and Insights, you will focus on:

• Reporting and analytics. You will deliver actionable insights by creating and managing ad hoc queries and reports from various data sources to support organizational decision-making. You will design and implement dashboards that provide real-time visibility into key metrics, ensuring stakeholders can access the information they need. You will collaborate with teams to identify reporting needs, streamline data visualization, and drive a culture of data-informed decision-making.
• Data quality. You will develop and implement a comprehensive data strategy to ensure data accuracy, consistency, and reliability across the organization. You will identify and address gaps between current data and the desired state through data cleansing, enrichment, and validation processes. You will establish robust governance standards to maintain integrity and compliance. You will collaborate with teams to align data practices with organizational goals and promote data literacy and best practices.
• System Implementation. You will play a key role in the adoption of new systems and technologies to support operational efficiency. Whether integrating a CRM, optimizing data platforms, or refining internal tools, you will ensure seamless implementation and alignment with business needs.
• Efficiency, Automation, and Business Impact. Beyond traditional data responsibilities, you will support broader business initiatives, identifying opportunities to improve workflows and reduce manual effort. You will lead and project manage initiatives that enhance operational efficiency and drive business growth. Working cross-functionally, you will track and measure the impact of process improvements, ensuring continuous optimization and alignment with organizational goals. This is an opportunity to combine data expertise with hands-on problem-solving to make a lasting impact on the business.

You bring: 

• The technical experience. You have a strong foundation in data science or computer science and have worked as a data analyst or in a similar role, demonstrating the ability to interpret data, generate insights, and present findings effectively. You have experience querying databases such as MySQL and using tools for data extraction and analysis. You are proficient in Power BI or Snowflake for data visualization and analysis.
• The critical thinking. You excel at analyzing data, identifying patterns, and understanding complex systems, processes, and workflows. Your problem-solving skills allow you to uncover root causes and develop practical solutions that enhance efficiency and drive automation. You approach challenges from multiple perspectives, enabling you to optimize operations and implement meaningful improvements.
• The project management skills. You have a proven ability to coordinate tasks and resources while balancing competing priorities and deadlines. With experience managing end-to-end data projects, you effectively plan, schedule, communicate, and execute deliverables on time and within budget. You adapt to shifting timelines, solve problems creatively, and manage scope while exceeding client expectations. 
• The interpersonal skills. You have exceptional communication skills. You know how to ask probing questions to elicit team needs and convey complex ideas in an easily understood manner. You have outstanding collaboration skills and can engage and influence team members, building trusting relationships.

Join us in revolutionizing healthcare through technology.

As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.

Transformation starts with a strong team.

We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.

We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.

At OSCAR Pro, your ideas can make a real difference—not just in our organization but in the lives of patients and healthcare providers across Canada.

Apply now

Interested in applying but worried you don't have it all? We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. 

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your experience and interest in the role.
• An at-home technical assessment.
• A virtual interview with the VP of Innovation. This will be an opportunity for you to ask further questions about the role, the day-to-day accountabilities and opportunities for career development and growth.
• A final technical interview with members of the team. This will also be an opportunity to ask any final questions about the role, company and culture.

OSCAR Pro is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success! Accommodations are available on request for candidates taking part in all aspects of the selection process.

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