DevOps Engineer

Join us as we change healthcare for the better. 

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient. 
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals. 

Who we need

Reporting to the Director, Cloud Operations and Security, we are looking for a DevOps Engineer to join our DevSecOps team. You will play a pivotal role in implementing new projects using AWS, ECS, and security tools while maintaining and enhancing our cloud-based SaaS platform that supports Canadian healthcare practitioners. Working closely with a team of first responders, you will diagnose and resolve issues, ensuring they do not happen again. 

You will combine your technical knowledge and ability to learn new tools to contribute to key platform areas such as:

• AWS Cloud Operations
• Infrastructure as Code (Terraform, Ansible, Packer)
• Networking (VPC, firewalls, jump hosts, VPNs)
• System Administration (operating systems, package management, and system upgrades)
• Monitoring and Alerting
• Continuous Integration

This is a full-time hybrid role working at least 2-days per week on site in our Toronto office.

What is in it for you

Impact. You will help create innovative solutions that the healthcare industry—patients and providers alike—is excited to use. As we expand across Canada, you will directly impact client success by maintaining a high-security, highly available, and modern environment.

Cutting-edge technology. You will gain hands-on experience with the latest cloud software, DevOps tools, and Agile development practices at an infrastructure level. This role offers a ‘front-row seat’ to Canada’s digital health revolution, providing a unique opportunity to see how your work impacts the lives of Canadians.

Career growth. You will join a team that values mutual respect, accountability, and integrity. As we continue to scale, you will have opportunities for professional development, whether through taking on advanced work autonomously or progressing into a Senior DevOps role and beyond.

How you will make an impact

• Ensure availability. You will help keep production and other environments running efficiently and securely while automating repetitive tasks. You will contribute to critical projects, including horizontal scaling and keeping the software we depend on up to date.
• Collaborate. You will work with the development team to eliminate barriers, provide feedback from production and test environments, and advocate for observability best practices.
• Defend the perimeter. You will design and implement security controls to protect sensitive patient data and ensure the platform meets the highest security standards.
• Be proactive. You will improve monitoring systems to detect and address potential issues before they affect customers. You will focus on tracking meaningful metrics and ensuring timely and relevant alerts.

What you bring

• The experience. You have a strong background in B2B software development and DevOps, Site Reliability, or Cloud Operations. You thrive in a fast-paced environment and bring a creative, resilient approach to problem-solving.
• The technical skills. You are familiar with CI/CD, Cloud Operations, Infrastructure as Code, and monitoring tools. You have experience with security protocols and tools, and you may have exposure to operating in an ISO 27001 or SOC 2 environment. Familiarity with tools like SIEM or CSPM are an asset.
• The collaborative approach. You excel at building trusting relationships across teams, both in-person and remotely. You adapt quickly to shifting priorities and work well in ambiguous situations, taking the initiative to find solutions when no clear process exists.
• The flexibility. You are available for a rotating 24/7 on-call schedule. 

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. 
• A technical interview with one or more members of the DevOps Team. You will be given a problem or assignment and asked to code a solution. You will be able to discuss your approach and choices. 
• An in-person interview with the Director of Cloud Operations and Security and the Vice President, Architect to explore the fit between your skills, experience, and role. You will be able to share your insights and have time to ask questions about the company and the opportunity. 

Our culture, our team

We’re a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality resilient, compliant, and responsive technology that is easy to use so we ensure that pace is factored into our projects and deliverables across the organization. 

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas, and the chance to be part of projects, and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons. 

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here. 

A note on values

We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our clients with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully. 

Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

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