IT Help Desk Technician, Traze Support

About Us: At Bloomstar, we’re not just about flowers—we’re about bringing a burst of color and joy
to every corner of Canada! As the largest importer of flowers in the country, we’ve mastered the art
of nationwide cold chain logistics to ensure our blooms arrive fresh and fabulous.
Part of the prestigious Elite Flower Group, we’re a powerhouse in the floral world, growing and
distributing top-notch flowers across North America. We’re passionate about making sure our
retailers get the best deal with competitive prices and budget-friendly floral management
programs. Whether it’s a vibrant bouquet or a delicate arrangement, we’re here to make every
flower moment magical!

Job Title: IT Help Desk Technician, Traze Support
Location: 6455 Vipond Dr. Mississauga ON
Company: Bloomstar
Position Type: Full-Time

Job Summary:
Join our team as a Traze System Support Technician at Bloomstar, a leading flower distributor! In
this role, you’ll provide essential technical support for the Traze System, assisting internal users with
troubleshooting, system data management, and ensuring smooth operations. If you have strong
technical expertise, enjoy problem-solving, and thrive in a fast-paced environment, we'd love to
have you on board.

Essential Responsibilities: 

• User Support & Troubleshooting: Provide technical assistance and resolve user-reported issues
with the Traze System.
• System & Data Management: Assist users in extracting insights from system data and ensure
best practices are followed.
• Account Setup & Equipment Support: Manage user account creation, hardware configuration,
and support audio/video equipment.
• Health, Safety & Compliance: Ensure compliance with health and safety regulations while
performing additional assigned duties.
Qualifications:
• Undergraduate degree or post-secondary diploma in Information Technology, or at least 2
years of experience in an IT Support role.
• Proficiency in Microsoft Office Outlook, Excel, Word, and PowerPoint.
• Knowledge of Windows 7, Mac OS X, Google Collaboration Apps, and Office 365.
• Familiarity with Mac and PC hardware, printers, scanners, computer peripherals, and mobile
devices (iOS, Android).
• Working knowledge of client PC connectivity, including Ethernet, TCP/IP, and VPN.
• Demonstrates excellent communication skills in English; Spanish is a plus.

Competencies:

Problem-Solving: Strong critical-thinking skills, able to identify issues and propose viable
solutions.
• Organization: Highly organized with attention to detail and strong time management skills.
• Customer Service: Strong customer service and troubleshooting skills, with a focus on resolving
technical issues.
• Adaptability: High-energy team player with a flexible and adaptable attitude in a fast-paced
environment.
• Result-Oriented: Focused on delivering high-quality work within tight timelines.
Work Environment
The role is based in an office environment with regular desk duties, and involves the following:
• Prolonged sitting at a desk.
• Computer usage, requiring manual dexterity for typing and visual concentration on screens.
• Lifting loads of up to 50 pounds.
• Working at heights of up to 2 meters.
• Walking throughout the site, including navigating stairs

What Bloomstar Has to Offer:
• Competitive salary and comprehensive benefits package including health, vision, and dental care.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• On-site parking
• Regular company-wide events.

Bloomstar is an equal opportunity employer, we celebrate diversity and are committed to creating an
inclusive environment. We encourage applications regardless of race, religion, colour, national origin,
gender, sexual orientation, age, marital status, or disability status. We are committed to providing an
equitable application and hiring process. We encourage you to connect with us at [email protected] if
you require accommodation during the recruitment process. 

To apply for this position, please email an updated resume to [email protected].
Please note that due to a large volume of applications, only applicants selected to move on to the
next stage of the interview process will be contacted.