Client Services Specialist
Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!
The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.
Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.
Position Overview
Sustains superior customer service levels and provides specialized services/subject matter expertise to Client Services Division pertaining to all Recreation software modules, encompassing administrative support, manuals, associated training, upgrade implementations; recommendations to policies/procedures; provides customer service and support to community centers and client/organizations including problem resolution. Responsible for daily office administration functions. Responsible for and performs the centralized cashier function; plans, reviews seasonal requests, and facilitates the facility allocation process seasonally; issues permits & registration services including subsidy; maintains the Community Service Organization (CSO) databank; coordinates Services-in-Kind with community groups and other internal departments. Audits and maintains the mandatory Facility Users Group Insurance, ensuring compliance is met with City policy. Receives and processes payments; reconciles daily bank deposits, reports for all related account receivables; responds to all enquiries/complaints pertaining to various services.
Qualifications and Experience
• Successful completion of a two (2) year Community College Diploma in Business Administration or related discipline with a strong understanding of accounting principles and data analysis, or suitable equivalent.
• Minimum four (4) years related work including coordinating the work of others in a public service environment and working with sports and community groups.
• Current holder of standard First Aid certification.
• Strong organizational, communication (verbal and written), report writing, problem solving, audit/analytical and grammatical skills.
• Superior customer service skills including working collaboratively with staff teams, agencies, and external contacts. Must be knowledgeable on insurance requirements, Fire/occupancy limits, Parks, Noise and No Smoking By-Laws and communicate same.
• Competency in personal computers and associated software (MS Word, MS Excel, MS Outlook, Xplor Recreation) and proficiency in spreadsheet applications.
• Knowledge of, and demonstrated ability in, the city’s core competencies and relevant functional competencies.
• A valid Ontario Class “G” license in good standing with a reliable vehicle for business purpose.
• Ability to work outside normal business hours as required and in accordance with the Collective Agreement (Rotating shifts, evenings and weekends, at various locations).
• Interactions with the public are largely non-confrontational in nature, however daily escalations do occur with unsatisfied patrons.
• Client Services Specialists interact frequently with City staff for coordination of permits, room setups, services-in-kind, schedule conflicts etc.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.
The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.
